• Facebook
  • Twitter
  • Google Plus
  • LinkedIn

Telemarketing Software Featured Article

Moxie's Bolduc: Advertising to become More Like CRM? Of Course

September 23, 2011

Industry insider Darryl Bolduc asks the good question: Why is advertising becoming more like customer relationship management still such a foreign concept?

“We see it at Moxie, and we see it across client work,” says Bolduc,  vice president, client partner Client Partner for CRM and direct response at Moxie, a digital-based ad agency, noting that “e-mail marketers have known of this potential for years, they've taken the lead from CRM systems, lists and strategies that drive loyalty, retention and reengagement.”

Maybe that’s why, as Bolduc observes, e-mail media is “seeing a resurgence as budgets rebound, while digital media is benefiting from traditional marketers familiar with these data intensive environments.”

As Bolduc explains, online displays are using more behavioral and transactional advertising strategies: “We've got an amazing story being built for some of our most technically and digitally aware clients -- a CRM discipline, specifically micro targeting and dynamic segmentation, is being applied through online display.”

He calls this “a big change in the way online display operates, adding to complexities that already make online display tedious, like sizes, tagging and inventory management.”

“Tedious” being the nice word for that, of course. This is a family publication.

If you want proof for what Bolduc’s saying, then as he suggests, try talking about online behavioral advertising “without a reference to its similarity to how CRM systems have had to comply with do-not-solicit or CAN-SPAM compliance requests.” That’s why it’s “a place where CRM and e-mail marketers are comfortable,” he says, since they have relied on list scrub services and opt-out processes “as a necessity of existence for years.”

The bottom line, as Bolduc judges, is that this is all good news for the direct marketing community -- “right behind online display is site-side advertising, mobile browsing and app adoption; tablet use is changing an already complicated mobile environment.”

In July TMC (News - Alert) had the news that Moxie, a division of ZenithOptimedia and part of Publicis Groupe, announced that Scott Neslund would be taking over the top position at the agency upon the resignation of Joel Lunenfeld, founding member and CEO, effective August 15.

Scott Neslund, a seasoned leader with an impressive background in growth and management of agencies in North America was hired earlier this year and will now be leading the agency in the US.

David Sims is a contributing editor for TMCnet. To read more of David’s articles, please visit his columnist page. He also blogs for TMCnet here.

Edited by Juliana Kenny

Featured Whitepapers

9 Essential Productivity Tools for Inside Sales Teams

9 Essential Productivity Tools for Inside Sales Teams
In 2011, inside sales eclipsed outside sales by an astounding 300 percent (source: InsightSquared.com), and became the dominant means of business development.

4 Ways Queue-Based Lead Management Is Shaping The Inside Sales Industry

4 Ways Queue-Based Lead Management Is Shaping The Inside Sales Industry
What is inside sales? It's sometimes defined as "remote selling," "virtual sales," and even "sales in the cloud."

Want to Make More Sales? Make More Sales Calls.

Want to Make More Sales? Make More Sales Calls.
It sounds simple. Hire some salespeople, give them each a telephone and the revenue will magically appear, right?
At least that’s what a lot of companies think.

Featured Case Studies

Telemarketing Services Company Case Study

Telemarketing Services Company Case Study
A Canadian business development firm was using a homegrown solution and needed a cloud-based telemarketing software to manage lead generation and appointment setting.

Lead Generation Case Study

Lead Generation Case Study
An outsourced business development firm needed a cloud-based prospecting software and appointment setting to increase the functionality and flexibility of its agents.

Call Center Case Study

Call Center Case Study
A Call Center and Appointment Setting Company in Seattle was experiencing technical glitches and poor customer service from their existing call center software provider.