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Contact Solutions and InfoVoter Make Voting Easier

January 10, 2012
By Anil Sharma - Telemarketing Software Contributor

InfoVoter, a nationally recognized leader in the development of election technologies, has entered into partnership with Contact Solutions, a provider of cloud-based contact automation solutions, to deliver VoterLink, a phone-based service that helps make voting easier.

Officials with Contact Solutions said that the VoterLink IVR removes barriers to participation by helping voters quickly obtain vital information and provide valuable feedback throughout the election process.

Company officials said that political groups, news media, foundations, and non-profit organizations can brand and customize VoterLink to support the needs of their target demographics or special interests and make them more likely to vote.

Organizations can select a vanity phone number and promote easy access to VoterLink services at each stage of the election process.

“In our society, these types of services are vital to help ensure a fair and equal voting experience, and we are proud to be able to support the process in this way,” said Paul Logan, CEO of Contact Solutions, in a statement.

Logan said that the Contact Solutions suite of applications that power VoterLink can scale up or down to support national, state, or local elections reliably and economically.

Ken Smukler, president of InfoVoter said that since 2004, VoterLink has supported the largest voter hotline in the nation.

“It allows our clients like The Tom Joyner Morning Show, to provide critical voter support services to civil rights groups including the NAACP and the National Urban League,” said Smukler.

He said that CNN has used VoterLink to track election problems across the country as they arise in real time delivering content that no other network can match on Election Day.

Smukler said that after the election, VoterLink provides an archive of the voting experience that has been used by congressional committees and non-profit groups to improve election administration systems.

“The 2012 election is already hotly contested and we are projecting record call traffic into the VoterLink platform as we close in on next November,” he said.

Smukler said that InfoVoter could not deliver this kind of vital service in an economically viable model without a flexible cloud-based offering that callers find easy to use.

“We partnered with Contact Solutions because they give us the capacity to scale reliably and affordably, and their focus on continuous improvement helps us ensure an excellent user experience so our clients can consistently achieve their goals,” he said.

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Anil Sharma is a contributing editor for TMCnet. To read more of his articles, please visit his columnist page.

Edited by Juliana Kenny