Telemarketing Software Featured Article

Telemarketing Software: QCSS Acquires Greene & Associates

May 02, 2012
By Anil Sharma - Telemarketing Software Contributor

QCSS, Inc., a Chicago-based call center and telemarketing firm, and Iowa-based call center Greene & Associates have finalized an agreement that incorporates Greene & Associates as a division of QCSS, entitled Q2, LLC.

Greene & Associates – now a Q2 LLC company, is a nationally recognized call center that was founded in 1988. They have been serving businesses in both B2B and B2C markets with a strong focus on customer retention and a commitment to the highest quality of work.

Industry experts opined that this philosophy aligns perfectly with QCSS and their core values.

Officials with QCSS said that in addition to this new acquisition in Monona Iowa, the company will be opening a new 100+ seat smart-center in Deer Park Illinois in early summer 2012.

Company officials pointed out that the Greene & Associates call center will remain fully operational, in support of their current customers.

“As the need for online support continues to grow (live web chat & email responses), Q2, LLC will look to expand their services and offer a more comprehensive solution for clients,” said Karin Hall, CSO of QCSS, in a statement.

Hall said that the new smart-center will offer more internet-based tools in addition to the integration of digital channels.

“Our goal is to save response time and improve overall efficiency of our operations for all of our facilities,” he said.

According to company officials, all Greene & Associates team members have been offered their current positions under the new ownership.

“Our business is about people and we have the best in the business,” said Randy Greenberg, president of Greene & Associates.

“We look forward to the added capabilities this acquisition will allow for our clients,” said Greenberg.

With the combined capabilities of all 3 branches (Buffalo Grove, Monona, and Deer Park), QCSS will increase their capacity to over 200 seats.

“This business expansion has been an ongoing effort that will allow us to take on more clients and projects. Greene & Associates - now a Q2 LLC company, has an incredible team that will compliment our efforts in providing better solutions for our current and future clientele,”said Catherine Karabetsos, president & CEO, QCSS.

QCSS anticipates their new Deer Park smart-center should be online by June 1, 2012.

Edited by Juliana Kenny

Article comments powered by Disqus


Featured Whitepapers

  Mastering the Lead Management Process for Inside Sales
Managing leads is one of the largest expenses and most perplexing pains experienced by inside sales teams, and only a few companies ...
  Dynamic Inside Sales Scripting: Be Prepared to Go with the Flow
While it's clear that successful and productive sales calls are the goal of all inside sales teams, believe it or not, many do not have a dynamic script to handle different call scenarios ...
  Sales & Marketing Alignment: Bringing the Pieces Together
As business professionals, we are always looking for that next big thing. The thing that drives business, increases revenue, decreases operating expense, simplifies the process, and works more efficiently ...

Featured Case Studies

  Colt Powertrain
Colt Powertrain is a one-stop source for engines, transmissions and transfer ...
  The SALT Group
The SALT Group provides its clients with the most efficient and accurate Expense Reduction Reviews available ...
  Millikin University
Millikin University is a private, four-year university, with traditional undergraduate programs in arts and sciences, business, fine arts ...