• Facebook
  • Twitter
  • Google Plus
  • LinkedIn

Telemarketing Software Featured Article

Telemarketing Software Provider Discusses What to Expect When Making Calls

 
December 11, 2012



Telemarketing software is an invaluable tool that many companies leverage to in order to expand their customer base while simultaneously improving customer satisfaction. VanillaSoft is one the biggest companies within this space and recently debuted a basic tutorial video that highlights exactly how its innovative and intuitive platform works.


In the video, the default screen is highlighted which is divided into several areas. The first area on the left hand side of the screen shows a contact’s personal information including their name, address, company and e-mail address. To the right of that, you will see a tab that displays system information such as who owns the lead and the contact’s local time. Below this area, the call script is located which is leveraged by agents making outbound calls. In certain situations, the script will encompass links that can be utilized to load new messaging that will be fully customized according to a lead’s response.

Looking at the phone information section, this is where the contact’s phone number or numbers lives. Below that are the other information fields which can again be personalized to whatever project you are working on at the time, offering more detailed information about the prospect. By default, all fields can be modified by clicking on them with the exception of the e-mail and call fields. Also, you can view the contact’s call history at the bottom of the screen which will enable you to quickly view when the lead was last contacted via the telemarketing software, who made the call, and what the results of the call were as well as any comments made by the previous dialer.

Further, the calling process is simple. When you log into VanillaSoft, the first available contact appears on your screen. With a dialing license in place, you can begin by clicking on the contact number which then dials the number automatically. Without a dialing license, you must dial the number manually, which can reduce efficiency. Once the call has been completed, it is vital to record and archive it. This can be done by either selecting one of the quick result codes from the result box or by clicking the result call link at the top of the screen to see all of recent results.

If you decide to schedule a call back or an appointment, you will be prompted to select from the calendar the day the lead needs to be contacted. Once the date is entered, you can set a specific time.

As you can see, with telemarketing software in place it is easy to draw in a wider target audience while also enabling your agents to be armed with the knowledge they need to succeed.

To watch the video in full, click here.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Amanda Ciccatelli

Featured Whitepapers

9 Essential Productivity Tools for Inside Sales Teams

9 Essential Productivity Tools for Inside Sales Teams
In 2011, inside sales eclipsed outside sales by an astounding 300 percent (source: InsightSquared.com), and became the dominant means of business development.

4 Ways Queue-Based Lead Management Is Shaping The Inside Sales Industry

4 Ways Queue-Based Lead Management Is Shaping The Inside Sales Industry
What is inside sales? It's sometimes defined as "remote selling," "virtual sales," and even "sales in the cloud."

Want to Make More Sales? Make More Sales Calls.

Want to Make More Sales? Make More Sales Calls.
It sounds simple. Hire some salespeople, give them each a telephone and the revenue will magically appear, right?
At least that’s what a lot of companies think.

Featured Case Studies

Telemarketing Services Company Case Study

Telemarketing Services Company Case Study
A Canadian business development firm was using a homegrown solution and needed a cloud-based telemarketing software to manage lead generation and appointment setting.

Lead Generation Case Study

Lead Generation Case Study
An outsourced business development firm needed a cloud-based prospecting software and appointment setting to increase the functionality and flexibility of its agents.

Call Center Case Study

Call Center Case Study
A Call Center and Appointment Setting Company in Seattle was experiencing technical glitches and poor customer service from their existing call center software provider.