• Facebook
  • Twitter
  • Google Plus
  • LinkedIn

Telemarketing Software Featured Article

Telemarketing Software Solutions Use Data to Create Actionable Intelligence

December 30, 2016

There’s a lot to be said about the intuition of good salespeople. Long years of experience can lead sales personnel – whether inside or outside sales – to know when a lead is particularly promising, when a prospect is bluffing or on the verge of buying, when a sale is about to be lost and what it would take to close a sale.

There’s also a lot that can’t be said for sales intuition. It’s not precise, it’s not accurate most of the time, and it’s hard to quantify and “sell” to a budget committee, for example, or a chief sales officer. Today, sales teams have more tools than ever at their disposal to track and quantify sales and sales processes, and make logical changes that improve sales prospects, shorten sales cycles and close more sales.

A recent Webinar produced by telemarketing software solutions provider VanillaSoft entitled, “How To Leverage Artificial Intelligence and Data to Accelerate Sales” described some of the technologies and processes being used today by forward-thinking sales teams.

Sanjit Singh, chief operating officer of Lead Crunch, noted that the more data that flows through a sales solution, the smarter it gets, and the more advantages it can offer a sales organization. One of the ways to increase this flow of actionable information is with artificial intelligence.

“We live in a world with increasing amounts of prediction and personalization,” said Singh. “We don’t need to predict that much, in order for it to be meaningful for us. A little prediction goes a long way. You don’t have to predict that much better than your competitors in order to get ahead to create what we like to call ‘competitive asymmetry.’ At the heart of this is data. Data is half the issue, and technology is the other half.”

The technology, of course, is provided by your sales or telemarketing software solutions provider. The data comes from you: your customers, your interactions, your agents, your sales professionals and your goals. To meet sales goals, ensure you choose a sales or telemarketing solution that seamlessly weds your data with an easy-to-use solution that turns the data into actionable sales intelligence that allows your sales professionals to act on it to better personalize the customer experience.

Daniel Sims, Product Evangelist for VanillaSoft, noted that gathering the data is only the first step. The next is determining the best way to funnel it to your sales team.

“What the goal is is to keep inside sales simple,” said Sims. “It’s a complex world. Things are getting more complex, but the sales process needs to remain simple. One person can’t do a million things at once.”

Behind the scenes, sales workflows have become more complex, and they can no longer be handled manually, or with a spreadsheet. By automating the process, leads can be managed better as well as prioritized, and sales people can spend less time figuring out what their next steps should be. 

Edited by Maurice Nagle

Featured Whitepapers

Mastering the Lead Management Process for Inside Sales

NEW! Mastering the Lead Management Process for Inside Sales
Managing leads is one of the largest expenses and most perplexing pains experienced by inside sales teams, and only a few companies know how to do it successfully.

Dynamic Inside Sales Scripting: Be Prepared to Go with the Flow

NEW! Dynamic Inside Sales Scripting: Be Prepared to Go with the Flow
While it's clear that successful and productive sales calls are the goal of all inside sales teams, believe it or not, many do not have a dynamic script to handle different call scenarios.

Sales & Marketing Alignment: Bringing the Pieces Together

NEW! Sales & Marketing Alignment: Bringing the Pieces Together
As business professionals, we are always looking for that next big thing. The thing that drives business, increases revenue, decreases operating expense, simplifies the process, and works more efficiently.

Featured Case Studies

Colt Powertrain

NEW! Colt Powertrain
Colt Powertrain is a one-stop source for engines, transmissions and transfer cases. It offers products to automotive repair professionals, car dealers and consumers on a variety of makes and models including domestic brands like Ford, Chrysler, Chevy, and GM, as well as a range of components and engines for foreign models.

The SALT Group

NEW! The SALT Group
The SALT Group provides its clients with the most efficient and accurate Expense Reduction Reviews available today. Transactional over-payments occur on a regular basis due to a variety of reasons.

Millikin University

NEW! Millikin University
Millikin University is a private, four-year university, with traditional undergraduate programs in arts and sciences, business, fine arts, and professional studies, as well as nontraditional, adult degree completion programs (PACE) and graduate programs in business administration and nursing.