Telemarketing Software Featured Article

Onboarding New Hires for Sales Coaching

March 08, 2017
By Stefania Viscusi - Assignment Desk, Content Management

Onboarding a new hire can be an exciting time for a company. Usually adding new team members is a sign of growth and success.  It can also bring relief for employees that can share their workload and it’s a chance to bring in someone with fresh ideas to add to the team. Most importantly, onboarding new talent offers a chance to create an employee that does things the way you’d like them done.

Unfortunately, there are some potential difficulties involved too. You’ll need a good balance between ‘showing them the ropes’ and not throwing too many tasks to handle at once. And you’ll have to keep in mind that there is always a learning curve in the beginning, especially to form new habits and pick up on new procedures.

If you’re onboarding new staff for a sales coaching job, the issues can be amplified by the fact that every moment counts when it comes to making sales and hitting numbers.

A recent blog from VanillaSoft looks at some tips for smoother, more successful onboarding when it comes to sales coaching gigs.

The key is to include the onboarding process as a strategic piece of the bigger picture at play. Not just handing someone a manual to leaf through, but instead getting to know what training will work best for each employee and continuing to nurture them during their career to help improve the work they provide.

Telemarketing software solutions ease the burden of manual processes and help you to deliver better results. But there are still things you can be doing wrong when it comes to new hire practices.

Instead of throwing new hires out there to speak with callers and see if they’ve got what it takes and potentially letting a sale fall through, it’s worth the time to do some testing and monitoring in a mock-setup to see if they still have more training to do, or if they truly are ready to speak with your callers.

In the end, you can have all of the best practices and software needed to get good sales results but still fall behind because those driving the ship are not yet skilled enough to be at the wheel alone.

What does your onboarding process include?

Edited by Alicia Young

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