Telemarketing Software Featured Article

NICE Enhances Forecasting with Artificial Intelligence and WFM

October 06, 2017
By Mandi Nowitz - Web Editor

NICE announced AI (artificial intelligence) will enhance business forecasting systems. The utilization of the NICE Workforce Management (WFM) solution, employee engagement is expected to rise. AI and 46 algorithms were put in place to secure such efficiency.

Customers utilizing WFM tested the system, concluding it’s more accurate, saves time, and adapts to developing data patterns.

“NICE is excited to catapult the leading WFM solution even further ahead with a series of innovative enhancements. Our clients will be able to save time, improve staffing levels and increase customer satisfaction, while simultaneously improving their employee engagement levels. This is the time-tested formula for improving productivity, reducing agent churn and, once again, reinventing customer service to meet the highest expectations,” said Miki Migdal, President of the NICE Enterprise Product Group.

Scheduling options are now extremely easy to use and accessible from any mobile device. The ability to make changes and manage scheduling is more direct than ever before, thanks to AI. Additionally, a user-friendly interface that works directly with the WFM system allows for seamless navigation in cross-applications.

Contact centers utilizing it will benefit from the enhanced disaster recovery initiatives that NICE is working on implementing. This is essential after the displacing hurricanes of Harvey, Irma, and Maria, where businesses loss connectivity for extended periods of time, still trying to rebuild. The new implementation will keep companies up and running with virtually no downtime.

The WFM system proves to take the guess work out of workforce management. It’s an added benefit of keeping a business functioning, no matter the circumstances. And, an added sense of security; what employer does not want that?

So, what WFM solution is your business running on? 

Edited by Maurice Nagle

Article comments powered by Disqus


Featured Whitepapers

  Mastering the Lead Management Process for Inside Sales
Managing leads is one of the largest expenses and most perplexing pains experienced by inside sales teams, and only a few companies ...
  Dynamic Inside Sales Scripting: Be Prepared to Go with the Flow
While it's clear that successful and productive sales calls are the goal of all inside sales teams, believe it or not, many do not have a dynamic script to handle different call scenarios ...
  Sales & Marketing Alignment: Bringing the Pieces Together
As business professionals, we are always looking for that next big thing. The thing that drives business, increases revenue, decreases operating expense, simplifies the process, and works more efficiently ...

Featured Case Studies

  Colt Powertrain
Colt Powertrain is a one-stop source for engines, transmissions and transfer ...
  The SALT Group
The SALT Group provides its clients with the most efficient and accurate Expense Reduction Reviews available ...
  Millikin University
Millikin University is a private, four-year university, with traditional undergraduate programs in arts and sciences, business, fine arts ...