Telemarketing Software Featured Article

VanillaSoft to Release Telemarketing Software Upgrades, Improve Operations

May 12, 2010
By Kelly McGuire - Telemarketing Software Editor

In what is expected to be quite exciting, telemarketing software provider VanillaSoft will be releasing news on June 1, 2010. As a premier telemarketing software system provider, VanillaSoft offers a way for companies making lots of list-based sales calls and setting appointments to work with a scalable and sufficient system.

The release will detail new features to the company's telemarketing software that will enhance a sales organization's ability to move contacts within the organization based on result codes. 

With the telemarketing software currently in place at VanillaSoft, contacts can be moved from one rep to another, or an appointment or activity can be scheduled by one rep for any member of a team or for the general team. 

New enhancements will allow logic to be applied to each result code that moves the contact to the next logical person or team within the organization to take action, thus ensuring the flawless movement of contacts within the organization.

For Ken Murray, president and chief blogger of VanillaSoft, who frequently covers the news about VanillaSoft and inside sales, this release is another great enhancement to the company's ability to serve customers that have complex selling environments. 

"For years we have been known as the company that thinks like salespeople and sales managers," Murray said. "These new features will continue that tradition of service and allow our customers continued access to an advanced platform that is only limited by imagination."

VanillaSoft's telemarketing software offers companies the capabilities to use a plethora of software and features that will, undoubtedly, improve even more with these June 1, 2010, enhancements.

"Our telemarketing software includes auto dialer functionality (preview and progressive) across any phone system, including VoIP, call recording, real-time call management dashboard, team-based telemarketing call scripts, customizable reporting, dynamic call routing, Do-Not-Call Compliance (News - Alert), time zone call management, immediate web import of online leads, pre-configured mail merge documents and e-mail templates and much more," company officials said.

And, with the capability to boost a team's call productivity by 50 percent or more, a call center can truly benefit from this system, allowing the telemarketing software itself to handle the distribution of leads to sales people.

With a 100 percent do-not-call list protection, using this telemarketing software can ensure sales agents are reaching the right people, and only those wishing to be contact, therefore ensuring satisfied customers all around.

So, let's sit tight for June 1, and hope the news is everything we expect - and more.

Kelly McGuire is a TMCnet Web editor, covering CRM and workforce technologies, and anchor of its daily TMC Newsroom video broadcast. Kelly also writes about eco-friendly "green" technologies and smart grids, compiling TMCnet's weekly e-Newsletters on those topics, as well as the cable industry. To read more of Kelly's articles, please visit her columnist page.

Edited by Kelly McGuire