Not only are cloud-based and API-driven capabilities trendy, they address the requirements of a growing percentage of the working (and purchasing) pop…
Utah-based InsideSales.com announced new artificial intelligence (AI) and machine learning benefits for the latest installments of its Predictive Powe…
A new VanillaSoft blog suggests that salespeople should consider using text communications for their prospecting. But it notes that individuals who do…
Telemarketing fraud schemes are impacting everyone. Just last month, President Donald Trump signed a bill protecting elders from telemarketing and ema…
This week, The Professional Association for Customer Engagement (PACE) announced the addition of Puerto Rico to the USA DNC Regulatory Guide. Known as…
Beginning November 1, smartphone users can download the MS No Call app, free of charge. "Typically, people (on the no-call list) get mad when they get…
As the holiday season is quickly approaching, businesses are eager to start selling goods. Beware of shady telemarketing practices, though.
Senior citizens have become a prime target of fraudulent activity. A bill signed by President Trump aims to protect that demographic.
A recent report by CBS News documents Congressional testimony by the Federal Trade Commission about the agency's progress in eliminating - or at least…
There has been a dramatic rise in telemarketing scams directly aimed at senior citizens with scammers posing as local residents or government official…
NICE announced AI (artificial intelligence) will enhance business forecasting systems. The utilization of the NICE Workforce Management (WFM) solution…
Recently, SpendEdge announced the release of its Outbound Telemarketing Procurement Market Research Report. The report was filled with data and analys…
A judge at the FTC's request recently fined telemarketing fraudsters more than $6 million.
Dialing Services, LLC has been fined $2.8 million after the FCC found them in violation of the TCPA for robocalling.
Telemarketing is alive and well. But to make it work, you have to do it right.
A Maryland man has been arrested for a $50 million telemarketing and mail fraud scheme that could land him up to 25 years in prison.
GSA Business Development explains that with training, the correct tools, and advanced planning, organizations can position their telemarketers - espec…
Charter Communications has settled with Missouri in regards to alleged no-call violations after supposedly breaching state/federal laws.
VanillaSoft blog offers tips on how to improve sales.
Most people love to offer their suggestions for how things can be improved. Yet it's seldom tha…
Customer service is a critical component to the success of any business. After all, poor customer service can decrease business from repeat customers.…
A new blog from VanillaSoft offers tips on how businesses can improve in these areas, and how they and their customers stand to benefit. The efforts d…
A recent VanillaSoft blog talks about the benefits of using the phone for fundraising and how to get best results in doing so.
VanillaSoft's Genie Parker offers tips on how sales leaders and reps can improve morale and sell more.
A recent VanillaSoft blog explains how to populate your sales funnel for future success.
An online transaction is so much less personal than the interaction that happens in a face to face scenario in brick and mortar establishments. Howeve…
VanillaSoft explains why texting is becoming a preferred business communication medium.
The thing about any successful telemarketer is that they most likely have reliable telemarketing software on hand that's helping them through each cus…
A recent blog from VanillaSoft suggests that organizations write their own fundraising scripts - rather than borrowing from others - or working with o…
Businesses may want to use texting but they need to be careful in how they approach this medium.
Reviewing call recordings to assess the effectiveness of inside sales should be an essential part of every sales organization's process, according to …
Everyone within the marketing realm knows about the four P's, whether they're a telemarketer or customer service agent. However, Shep Hyken, a custome…
Some may doubt that telemarketing can still be a useful marketing tool, but with the right telemarketing software and conditions, it can be valuable.
3rd party remote call monitoring is applicable in several scenarios. However, it's most useful in telemarketing and the call center. Some agents or sa…
New advances in telemarketing software are changing the way that leads are generated.
Price is one of the most frequently-cited telemarketing objections, but there are ways to beat it and make sales.
Customer objections tend to fall into five categories: need, relationship, authority, product/service and price.
Telemarketing operations need to know the value that a sales script can have, and when it's time to go off-script to get the best value.
Telemarketers face rejection every single day because of cold calling. Fear largely stems from the unknown, and a sales rep never knows who's going to…
If there's a faulty link anywhere in your company's supply chain, it can fall apart quickly. A dysfunctional warehouse, unreliable carrier or any othe…
Marketing automation or telemarketing solutions provide a variety of email templates that salespeople can use to address different opportunities, such…
There are plenty of benefits to using telemarketing in sales, but none of them matter if companies don't market to the right audience. That's where te…
Marketing campaigns are important, but they can only go so far in reaching out. Waiting for customers to come to you isn't going to work for you for v…
The right blend of sales agent talent and technology are the key ingredients for a productive and efficient call center.
Considering the increasing number of telemarketing calls being dropped, sales representatives need to be prepared for the rare live call with a strong…
The ideal way to ensure that cold calling doesn't get put off is to make it easier for the people who have to do it. By adopting a solution that inclu…
Using a sales lead tracking solution can help businesses retain a higher lead-to-close ratio while boosting productivity and efficiencies.
For the fifth consecutive year, VanillaSoft has been included in the Top Sales Tools list by Smart Selling Tools. This time around it was for increase…
VanillaSoft has a complete exhibition planned for the TRANSACT 2017 show in Las Vegas.
Workflow automation combined with a well-defined sales process can be key differentiators in today's competitive sales climate.
CRM tools are increasingly prized in organizations, but what do you do when they don't hold up under fire?