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TMCNet:  Latest Innovations for Enhancing Customer Engagement and Satisfaction to Be Highlighted at 2017 PACE Show

[April 03, 2017]

Latest Innovations for Enhancing Customer Engagement and Satisfaction to Be Highlighted at 2017 PACE Show

Those attending the 2017 Professional Association for Customer Engagement (PACE) Convention and Expo this week in Tampa, Fla. will discover new ways to enhance modern customer engagement and the customer experience from iconectiv (News - Alert), an authoritative partner of the global communications industry connecting more than two billion people every day.

Supporting this year's theme, Shaping the Future of Customer Engagement - Keeping PACE with the Connected Customer, iconectiv, a Gold Sponsor of the show, will highlight its latest services and executive thought leadership in the world of customer engagement, including:

  • The launch of the iconectiv® Right Party Verification for Messaging, a new service for contact centers and others that helps ensure messages are delivered to the correct owner of a mobile phone who has provided previous explicit consent to receive them. The service helps companies comply with Federal Communication Commission (FCC (News - Alert)) rules under the Telephone Consumer Protection Act (TCPA) to avoid costly fines and lawsuits while maintaining a positive brand reputation and ensuring customer trust and loyalty.
  • As the next Local Number Portability Administrator (LNPA) for all seven U.S. regions, iconectiv is taking the next step in the transition to the new Number Portability Administration Center (NPAC) with the registration of businesses that engage in telephone marketing and rely on number porting data thru he NPAC. Registration has started for all direct and reseller customers who use the Intermodal Ported Telephone Number Identification Service of the current NPAC, known as the Wireless Do Not Call (WDNC) service.
  • Cliff Holsenbeck, Product Management Director, iconectiv, will discuss the various ways organizations can engage with consumers via text messaging without violating strict mobile regulations during his session entitled "Creating a Compliant Direct Line of Customer Engagement through Text Messaging" at 3:15 p.m. today. iconectiv serves as the administrator of the CTIA's (News - Alert) Common Short Code program for mobile marketers.
  • Suresh Subramanian, Vice President, Global Industry Relations, iconectiv, will provide his insights on "The Positive Power of Regulation" as part of Compliance Officers Forum LIVE, a presentation dedicated to discussing legislative, regulatory and compliance enforcement for call centers, at 10:30 a.m. on Tuesday, April 4.

"As the signature event for customer engagement professionals, the PACE show is the perfect venue to showcase our latest innovations and insights for mobile marketers," said Scott Puopolo, Executive Vice President, Information Solutions, iconectiv. "With the launch of our Right Party Verification for Messaging, iconectiv continues to serve as a critical partner to the industry, offering solutions that enhance customer engagement and drive customer satisfaction."

PACE is the world's largest association focused on omnichannel customer engagement for marketing, customer service and compliance. A key part of the association's mission is to provide leadership in the professional and ethical use of the telephone when conducting business for the benefit of its members and consumers.

About iconectiv

At iconectiv, we envision a world without boundaries, where the ability to access and exchange information is simple, seamless and secure. As the authoritative partner of the communications industry for more than 30 years, iconectiv realizes this vision for more than two billion people every day by providing market-leading solutions that enable the interconnection of networks, devices, and applications. Working closely with private, government and non-governmental organizations, iconectiv continues to protect and secure telecommunication infrastructures for service providers, governments and enterprises, while providing network and operations management, numbering, registry, messaging and fraud and identity solutions to more than 1,200 organizations globally.

A US-based company, Telcordia Technologies, doing business as iconectiv, is a wholly owned subsidiary of Ericsson (News - Alert). For more information, visit www.iconectiv.com.

[Suggested Tweet].@iconectiv showcasing innovative customer engagement solutions this week at #17PACE show @paceassociation


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