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Telemarketing Software Featured Articles

Dynamic Scripting Allows Inside Reps to "Branch Out"
It's not unusual for companies training sales professionals to begin new hires on inside sales, or telemarketing. The thinking is that sales people should cut their teeth over the telephone before they begin the complex, multimedia process of face-to-face sales. While it's generally a good idea, there are times when it means putting important prospects on the telephone with raw recruits, which isn't always a great idea. For this reason, many companies that rely on inside sales with new hires choose to use scripting to ensure that trainees are hitting all the proper elements.

VanillaSoft Receives Recognition from TMC
Based on the description provided by Hood, it sounds like VanillaSoft is dedicated to improving communications and sales processes around the world. By enabling clients to have a better experience with their communications solution, the company is relieving the burden that often falls on their clients. VanillaSoft lets clients focus on managing customer calls, which is ultimately rewarding for everyone.

Successful Sales Require Uncovering Customer Pain Points
Even if you've managed to determine what your prospects might need, you may still be a long way from determining what they really want. The best way to do this, according to a recent article by Aja Frost writing for HubSpot, is by determining prospects' and customers' pain points. Your biggest enemy in this step is that customers are often too willing to keep the status quo in place, even if they're suffering.

How to Make Every Telemarketing Call Count
The same strategies can apply for sales teams trying to secure the next closed sale. The key is to understand the person on the other end of the line and why they want to talk to you. When you can guide the direction of the conversation in a way that matters to them, you're much more likely to end the call with a win.

Understanding the 80/20 Rule in Sales
As a sales manager, if you were to track your sales team for a year and accurately and painstakingly record each task your sales team engages in at every moment of every day (it's not possible, but let's imagine it is), you'd probably find that your sales personnel spend about 80 percent of their time doing tasks that don't lead directly to sales. Whether it's paperwork, training, data entry, phone calls to answering machines or "busywork," it's time-killing administrative work that generally leads nowhere.

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Featured Whitepapers

Mastering the Lead Management Process for Inside Sales

NEW! Mastering the Lead Management Process for Inside Sales
Managing leads is one of the largest expenses and most perplexing pains experienced by inside sales teams, and only a few companies know how to do it successfully.

Dynamic Inside Sales Scripting: Be Prepared to Go with the Flow

NEW! Dynamic Inside Sales Scripting: Be Prepared to Go with the Flow
While it's clear that successful and productive sales calls are the goal of all inside sales teams, believe it or not, many do not have a dynamic script to handle different call scenarios.

Sales & Marketing Alignment: Bringing the Pieces Together

NEW! Sales & Marketing Alignment: Bringing the Pieces Together
As business professionals, we are always looking for that next big thing. The thing that drives business, increases revenue, decreases operating expense, simplifies the process, and works more efficiently.

Featured Case Studies

Colt Powertrain

NEW! Colt Powertrain
Colt Powertrain is a one-stop source for engines, transmissions and transfer cases. It offers products to automotive repair professionals, car dealers and consumers on a variety of makes and models including domestic brands like Ford, Chrysler, Chevy, and GM, as well as a range of components and engines for foreign models.

The SALT Group

NEW! The SALT Group
The SALT Group provides its clients with the most efficient and accurate Expense Reduction Reviews available today. Transactional over-payments occur on a regular basis due to a variety of reasons.

Millikin University

NEW! Millikin University
Millikin University is a private, four-year university, with traditional undergraduate programs in arts and sciences, business, fine arts, and professional studies, as well as nontraditional, adult degree completion programs (PACE) and graduate programs in business administration and nursing.