Telemarketing Software Featured Article

Telemarketing Software Provider Talks Calling Periods

February 11, 2013
By Jamie Epstein - Telemarketing Software Web Editor

While there are many types of telemarketing software now on the market, VanillaSoft’s robust offering can send both incoming calls and prospective leads to the ideal parties while keeping the contacts local time in mind. This is extremely vital for any inside sales team looking to get in touch with either prospective or current clients right away as well as those looking to contact leads dispersed throughout multiple time zones.

In addition, the telemarketing software also includes default calling times, which will eliminate the chance of you infuriating your customer base rather than helping them, as it can ensure you are attempting to contact them only during regular business hours.

In a recent blog post penned by David Hood, president and CEO of VanillaSoft he stated, “Respecting a potential client’s time may help you reduce lost opportunities. Not only will it help you to gain acceptance from potential clients, it will also relieve some of the pressure on your callers. Your inside sales agents will no longer need to research what time zone a contact is located in because the Calling Period feature automatically routes calls to the agent at appropriate times. This will help prevent your agents from accidentally calling at inappropriate times and prevent uncomfortable conversations with potential clients. Everyone will have a more enjoyable sales experience!”

The product boasts capabilities such as setting default settings that are determined from leveraging the area code of the contact that can be updated by state, province and even country. Further, call routing during the agent’s lunch hours can be completely avoided.

To get the call periods feature up and running, within the telemarketing software go to the tab titled, “Project Details.” There, you can designate the exact hours when a contact can begin receiving calls and when these calls need to stop. VanillaSoft has the ability to determine the contact’s local time based on their area code, yet toll free numbers can always be routed to as they are not based on time frames due to the fact that they can be located anywhere. For an even higher level of control, users can select to leverage the location button that enables you to set up exceptions to your default calling period.

In a recent interview with TMCnet it was revealed that telemarketing software has continued to gain users because it has adapted with the changing times. In spite of current trends not making the telemarketing software space obsolete, they are instead changing the types of calling campaigns being carried out. While the 1990’s and early 2000’s are highlighted as utilizing ‘traditional’ types of marketing approaches including predictive dialers to contact many people in a very short period of time, today, leads are becoming more valuable and technology is enabling higher-level sales people to sell from a distance.

 “The software solutions that benefit from this change will be those that recognize the importance of increasing productivity but without sacrificing the quality of the contact,” Kevin Thornton, executive vice president, Sales and Marketing, VanillaSoft stated.

To read the full report, click here.

Edited by Amanda Ciccatelli